Between : U.S. Ports and Points and Worldwide Ports and Points
Rule Number : 20-0 :OVERCHARGE CLAIMSShippers may file claims for the refund of freight overcharges resulting from errors in weight, measurement, cargo description or tariff application. All claims for adjustment of freight charges must be presented to the carrier in writing within three (3) years after the date of shipment. Any expenses incurred by the Carrier in connection with its investigation of the claim shall be borne by the party responsible for the error, or if no error be found, by the Claimant.
Claims for freight rate adjustments will be acknowledged by the Carrier within 20 days of receipt by written notice to the Claimant of all governing Tariff provisions and Claimant’s rights under the Shipping Act.
Claims seeking the refund of freight overcharges may be filed in the form of a complaint with Federal Maritime Commission, Washington, D.C. 20573, pursuant to Section 11 (g) of the Shipping Act of 1984. Such claims must be filed within three years of the date the vessel sails or the date the disputed charges are paid, whichever, is later.